Product conditions
All of our products are brand new unless stated otherwise. When we sell open box, damaged box or refurbished items, the condition is shown in the product title. Here's what each one means.
Brand new, boxed and factory sealed. This is every product on our site unless the title says otherwise.
- Packaging
- Factory sealed
- Product
- Brand new
- Warranty
- Manufacturer warranty
- Returns
- 30 days, unopened
Open-box items are products that are no longer factory sealed. Usually they originate from customer returns or from items that have been opened for inspection or testing purposes.
- Packaging
- Opened
- Product
- No defects, no noticeable wear
- Warranty
- Stated on each listing
- Returns
- 30 days
An item that is factory sealed but signs of wear are visible on the product packaging, such as cardboard being torn.
- Packaging
- Sealed, visible wear
- Product
- Unopened
- Warranty
- Stated on each listing
- Returns
- 30 days
[Refurbished definition to confirm] Pre-owned, tested and graded. Condition and warranty are stated on each listing.
- Packaging
- [To confirm]
- Product
- Tested and graded
- Warranty
- Stated on each listing
- Returns
- 30 days
Free 1-month warranty on everything
Whether an item has a manufacturer warranty will vary between products, which is stated in the product description. However, as we pride ourselves on providing a hassle-free customer experience, we also give out a free 1-month, warranty on any of our products that do not function as intended.
Common questions
What are the benefits of purchasing open box products?
The benefit you receive is an epic discount on the product you purchase! Big brand consumer electronics usually come with big prices; open box items allow you to purchase the same products at a fraction of the price.
Will the product be damaged/show signs of wear?
In short, no! Any of the open box products we receive are inspected and graded by our in-house tech engineers. From these items, we only choose those that pass our extensive checklist to ensure that you receive the item as the manufacturer intended, with no defects and no noticeable signs of wear.
Does the product have warranty?
Whether an item has a manufacturer warranty will vary between products, which is stated in the product description. However, as we pride ourselves on providing a hassle-free customer experience, we also give out a free 1-month, warranty on any of our products that do not function as intended.
Can I return the item?
We accept returns of items that have been purchased within 30 days.